Error message pop up for v3 websocket "sent 1011 (internal error) keepalive ping timeout; no close frame received"

Developer API
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1

I’m getting error as “sent 1011 (internal error) keepalive ping timeout; no close frame received” for “options_greeks” in v3 websocket. one of the guy raised the same query 3 days ago that is on April, 25, 2025 for which there were not reply.

This is the follow up query regarding the same issue.

Can’t upstox provide proper tick data without problems?

2

Hi @Akshath_48484164,

Could you please provide more details about how you connected to the market WebSocket? We’ve reviewed our server logs and haven’t found any issues that would indicate a system-wide downtime or cause user disconnections.

To help us investigate this further, could you please answer the following questions?

  1. At what time did you receive this error?
  2. At what time did you establish the WebSocket connection?
  3. Which instrument(s) were you subscribed to?
  4. Sharing your 6-digit user ID would also be helpful.

This error message can also occur due to client-side issues, such as using an incorrect URL or payload when subscribing. Therefore, we recommend using the WebSocket streamer functions from our official SDKs for connecting to the WebSocket:

Thank you.