Ticket ID - 9551555
I have added BO ID as a Trusted account on CDSL Easiest.
Please authenticate the same and confirm at the earliest.
Taken a note of it. Will check and get back soon.
@DILIP_21098309 - Your ticket ID 9551555 is now resolved. Please check and let us know, thanks.
Dear Team,
Ticket ID - 9554903
The transaction was not authenticated and it is expired.
I have again setup the transaction. I request you to process the transaction immediately on priority basis. It is urgent.
Please confirm it on priority.
Thanks,
Dilip
Thanks
@DILIP_21098309 - Will check this and get back to you, thanks.
Dear Team,
Ticket ID - 9554903
The transaction was not authenticated and it is expired.
I have again setup the transaction. I request you to process the transaction immediately on priority basis. It is urgent.
Please confirm it on priority.
Thanks,
Dilip
@DILIP_21098309 - I understand. Once I have an update from the relevant team, I’ll get back to you.
I have sent below email to your management regarding customer support. I request your immediate attention and escalation for resolution.
Dear Sir,
I am very sorry to write this email regarding customer support services.
It is very difficult to get timely resolution and response from your support team. At first level, it is very difficult to connect with them.
The below mentioned incident/complain is regarding Off Market Transfer of shares on CDSL Easiest portal. Twice, I executed the same transaction on two days and both go expired because these were not processed/authenticated by Upstox. This is leading to significant financial losses. You will also find that similar issue is faced by many Upstox customers (evident on Upstox community).
I kindly request your intervention for immediate assistance well as long term resolution of this issue.
Please let me know the next step.
Regards,
Dilip
@DILIP_21098309 - Your ticket ID 9554903 is now resolved. Please check and let us know, thanks.