Account is showing suspended

General
1

my account is showing suspended when i tried to place an order but when i checked status its active and even AI bot says its active. raised a ticket its been 5 days still no response from support team.

2

Hi @MEHAR_CHAN_1116731,

Welcome to the Upstox Community!

May I know your UCC please? Thanks.

3

itā€™s 195268. its been 5 days no response when i asked customer care they said they put it on high priority. but nothing happened yet.

4

Sorry to hear about your experience. May I know the ticket number so that I can track it and get this sorted on priority? Thanks.

5

ticket - ID[#9136441]

6

Thanks for sharing it. We will check this and get back to you.

7

disheartening to identify promising market trends but miss out on opportunities due to this issue. i will be waiting thank you.

8

Hi @MEHAR_CHAN_1116731,

This is resolved now. Kindly check once and let us know in case you still face any issue. Thanks.

9

i received a call they told me the same but today i didnā€™t trade so i will be able to check tomorrow only. thank you.

10

Sure, check tomorrow and let us know in case you face any issue. Thanks.

11

I tried to place the commodities order and it got rejected this time it says KRA non complied. My account got dormant recently and I got it reactivated after that I got suspended problem now KRA problem. I asked customer service in chat he says mutual funds kyc is non complied. What does mutual funds has to do with normal trading.

12

Hi @MEHAR_CHAN_1116731,

This is resolved from our end. We request you to place an order tomorrow and let us know. Thanks!

13

thank you. if it is not for you, upstox customer support would take day to resolve it. i will try to trade tomorrow and update you. thank you.

14

My pleasure. Let us know, thanks!

15

Itā€™s again the the same. Orfer rejected due to KRA non complied. Itā€™s been few days since Iā€™m having one or other problem. Yesterday I missed good really in gold commodities and today now also. This is really frustrating.

16

That should not be happening. Getting this checked right away, please allow me some time. Thanks.

1 Like
17

Hi @MEHAR_CHAN_1116731,

Our team reached out to you now and you confirmed that youā€™re being able to place a trade now. Let us know if you need any other help, thanks.

1 Like
18

yes I am able to place orders now. a big thank youā€”my issue was resolved only because of your help. Without your support, I would have had to wait much longer, as my previous attempts with customer service took several days without a resolution. Iā€™m truly appreciate your prompt and effective help. if it isnā€™t for you i would bring upstox to SEBI :smiling_face_with_tear:

1 Like
19

Thank you for your kind words, @MEHAR_CHAN_1116731. Glad I could help. Happy trading! :slight_smile:

1 Like