Wrongful Charge to Lifetime Free A/C with Amc

General
1

Hi @Ushnota , I have too received a wrongful debit of ₹354 in my ledger. I request you to pls look into this and hope that the lifetime word would be honoured by upstox in its true sense as per original contract. ticket ID - 9435442

2

Have taken a note of your ticket ID and passed it on to the relevant team, thanks.

3

Hi @Ushnota , I have too received a wrongful debit of ₹354 in my ledger. I request you to pls look into this

4

May I know your ticket ID as well, @SAINATH_RE_35012725?

5

Yes , here is the ticket id 9437886

6

Taken a note and passed it on to the relevant team, thanks.

7

Hey @Ushnota , to my surprise, I have gotten a very distasteful reply to a genuine question of error but to be now confirmed as an arbitrary reply from the concerned person. I have given a detailed process to solve the grievance if original terms of contract won’t be honoured, hence going forward.. I hope you would look into the same and escalate if required for a righteous resolution. Thanks @Ushnota

8

Also just to add, I have taken a note of set precedence of similar case redressed by your help of JAYATEJA_1489489 who was onboarded with similar case of lifetime free amc and was given a quick redressal of reversal and acknowledgment of older account as per original t&c. I’m further aggrieved looking at the partial method of redressal deployed by customer care team as I have been sent cold emails of some updated charges but completely missed my point. I still believe that you have best interests of the older customers onboarded with upstox with long term holdings perspective and would initiate a rightful process ahead without any affect towards original terms.