Hi @shrini
India’s leading broker holds that position for a reason—I’ve personally seen them process a ₹10 lakh refund over a simple phone call. They experienced a glitch in their system, acknowledged it, took responsibility, and promptly issued the refund.
In stark contrast, the situation at Upstox is deeply disappointing.
I reported a critical bug in your system, which under standard practice should warrant a bug bounty reward. Instead, I haven’t even received a refund, despite more than two months having passed since the incident.
Best Regards
Kislay