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Need advice even though I have raised a ticket with Upstox.
Unable to make any investment via NEFT since yesterday.
1st screen says “payment failed”;
then next screen pops up saying “Complete the netbanking request … browser”. “We’ve opened … referred bank”.
This screen doesn’t open.
Then final message “payment failed”.
Facing this issue since yesterday. Tried umpteen times.
As this is my 1st post, I am restricted from attaching more than one Screenshot. Hence, attaching the 2nd screenshot, where the bank page message comes but the page doesn’t open.
Request guidance.
Hi @PRASENJIT_22643914,
May I know the ticket ID that you are referring to so that I can check this? Thanks.
Will check this and get back to you, @PRASENJIT_22643914. Thanks.
Thanks @Ushnota
I did not face any issue since yesterday during the below MF transactions:
- investments via UPI
- investments via the MF AMC portal
Faced an issue with Upstox transactions only, multiple times. Your audit logs would show. Enclosing the message screenshots now cited in my first post today.
Thanks.
Got it, @PRASENJIT_22643914. Our team is checking your ticket and I’ll get back to you with an update soon. Thanks.
Hi @PRASENJIT_22643914,
Sorry to hear that. Will let the team know to get in touch with you again, thanks.
Thank you @Ushnota
Appreciate your prompt update 
Please advise the relevant team to call me in the 2nd half tomorrow, after 2 p.m.
Regards
Prasenjit
Noted, @PRASENJIT_22643914. Will let them know, thanks.
Good morning and thanks! @Ushnota
I saw the resolution mail, late last night after sending the above message exchanges.
The issue is now resolved.
Thank you so much for all the help and efforts in coordination with the relevant team. Appreciate it 
Regards
Prasenjit
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Glad to hear that, @PRASENJIT_22643914. Happy trading
and didn’t call back 