Unable to add money via NEFT to my wallet

General
1

HI team UPSTOX i am following up and sending emails to service desk since last 3 months but my problem is not resolved. I have created multiple tickets#9527409 #9610696 #9660831 #9669221 .

When i want to transfer money from my registered bank account to my wallet error message is Payment failed due to Security Reason. I checked with my bank but from their side no problem as i can do NEFT to other accounts. I have attached screen shots in my all emails. When my probelm will be solved? Its very sad to see poor response from UPSTOX

2

Hi @Ranjeet_1191994,

Thanks for sharing the Ticket IDs. I’ll ask the relevant team to check these ASAP.

3

hello what happen to my request? pathetic service from upstox? when i will be able to add money to my wallet by NEFT?

4

@Ushnota hello what happen to my request? pathetic service from upstox? when i will be able to add money to my wallet by NEFT?

5

hello why i am not getting any feedback from you @Ushnota

6

hello why i am not getting any feedback from you @Ushnota

7

@Ranjeet_1191994 - The bank is not allowing you to make a NEFT payment due to a cyber issue with our HDFC bank account. You can go ahead with the UPI method or use the netbanking option available in the app to make the payment.