Unable to create account

General
1

Hello Team,

My name is Ajay A, but my PAN has expanded the initial - Arunkumar Ajay. Upstox is like Name mismatch in PAN and Bank Account. My Aadhar card has - Ajay A in name field. Kindly let me know, how can proceed further. None of my bank accounts has the name Arunkumar Ajay.

2

Hi @Arunkumar_49360524,

Could you please raise a ticket here with all the details https://upstox.com/contact-us/get-in-touch/?hl=en_US and share the ticket ID? Thanks.

3

Hi @Ushnota ,

Here is the ticket id - 9389951

4

Thanks for sharing your ticket ID, @Arunkumar_49360524. We will check this and get back to you.

5

Hi @Arunkumar_49360524,

This is resolved. Please check and let us know, thanks.

6

Hi Ushnota,

Looks like the application under review and Aadhar mapping also failed because of name mismatch in the final step. Upstox has taken my name as Arunkumar Ajay and Aadhar has Ajay A

Regards,
Ajay A

7

Can you confirm the ticket ID, @Arunkumar_49360524?