SL order was placed and it was not squared off on time

Developer API
1

Dear Team,

I’d like to bring to your attention an issue with the order placed for account ID 7EBMFH today. The order for Bank Nifty options was executed at 10:32 via API, and a Stop Loss (SL) order was also placed through the API. I verified in the UI, and the SL order was indeed present.

However, the SL order was intended to square off the position automatically, but unfortunately, this did not occur. Fortunately, I noticed the situation and manually squared off the position after the price fell.

Could you please advise on the possible reasons for this issue and suggest improvements for a more effective process?

Thank you.

2

Thank you for getting in touch. To help us look into this matter, could you please provide the specific order number linked to the order you’re referring to?