Why SL Order is not working,

Developer API
1

Hi Team,

I face issue with SL Order api, it works but many times suddenly it doesn’t place order as SL order through api, why it is working like this? Today i loss my money due to this issue.
had you updated any thing in api because of that it is behaving like this?
Please look into this asap.

2

@ShalabhSaurabh, There haven’t been any recent changes to the Order Placement APIs. To help us investigate the issue, could you please share your 6-digit User ID and order number if possible?

3

My User ID: DW1430

I face one more issue, many times when i place SL order through api and want to cancel or modify through upstox web portal, couldn’t cancel/modify the order. Today again i face this issue.

4

Can you please update on this?

5

We’ve investigated your case and observed that an SL order was placed on May 6th at 10:33 AM with a price of 129.35 and a trigger price of 130.35.

Subsequently, it was modified to a MARKET order and executed at 10:43:29 on the same day.

Based on the data, the price did not reach the specified trigger price during that period, so the behavior appears to be as expected.

Below is the 1-minute candle data for that timeframe.

   [
      "2025-05-06T10:43:00+05:30",
      135.69,
      138.9,
      132.1,
      133.35,
      301275,
      7310550
    ],
    [
      "2025-05-06T10:42:00+05:30",
      133.4,
      137.55,
      131.25,
      135.55,
      402000,
      7310550
    ],
    [
      "2025-05-06T10:41:00+05:30",
      138.6,
      138.85,
      133,
      133.75,
      224100,
      7372050
    ],
    [
      "2025-05-06T10:40:00+05:30",
      136.55,
      139.55,
      133,
      138.6,
      595200,
      7372050
    ],
    [
      "2025-05-06T10:39:00+05:30",
      144.65,
      145.19,
      136.19,
      136.69,
      402825,
      7372050
    ],
    [
      "2025-05-06T10:38:00+05:30",
      143.65,
      146,
      143,
      145,
      144900,
      7441200
    ],
    [
      "2025-05-06T10:37:00+05:30",
      143.4,
      147.69,
      142.4,
      143.5,
      332325,
      7441200
    ],
    [
      "2025-05-06T10:36:00+05:30",
      142.55,
      143.55,
      141,
      143.5,
      172575,
      7441200
    ],
    [
      "2025-05-06T10:35:00+05:30",
      139.6,
      144.15,
      139.1,
      142.69,
      200850,
      7447125
    ],
    [
      "2025-05-06T10:34:00+05:30",
      144.94,
      144.94,
      139,
      139.8,
      308775,
      7447125
    ],
    [
      "2025-05-06T10:33:00+05:30",
      142.69,
      147.19,
      142.44,
      145,
      364050,
      7447125
    ]

I hope this clarifies your query. Thank you!

1 Like
6

Some time it doesn’t shows modify and cancel option when we place SL ORDER, why it happens?

7

can you please update me on my last concern ?

8

@Anand_Sajankar Some time it doesn’t shows modify and cancel option when we place SL ORDER, why it happens?

9

@ShalabhSaurabh
Could you please clarify where this is happening? Is it on the Upstox website or the mobile app (Android or iOS)?

It would be very helpful if you could share a screenshot of the Stop Loss (SL) order you’re unable to modify. Additionally, if you can provide the order ID for the affected order, it will greatly assist us in debugging this issue.

Thanks!