Long term access token and login with WhatsApp flow issue

Developer API
1

Hello, In general I’ve been loving the Upstox api.
But there is one major issue, that is the access token flow. and this is a big hindrance in implementing my strategies and this could be the make or break situation for staying with uptox. is there a workaround for this, to stay logged in with my own account?

Also, the Whatsapp flow doesn’t seem to be triggering the webhook despite approving the request. Why is this?

{
“status”: “success”,
“data”: {
“authorization_expiry”: “1751752800000”,
“notifier_url”: “https://xxxx.com/webhook/0cef809f-3e5c-4f1d-8ad6-4d2xxxxx”
}
}

2

Hi @Muralidhar_49568734,The access token is valid for a single day and expires at 3:30 AM. Once it expires, you will need to regenerate a new token.

This should trigger a WhatsApp message. Are you able to see the approve and reject requests in the “My Apps” section?

Thanks!

4

Hi Ketan, thanks for your response.
Have approved it within the time limit, yet I don’t see any calls on the provided webhook. Guess this must be some firewall outbound rule on your server.

5

That could be the case. Could you please share your webhook endpoint so we can check with our security team if it can be whitelisted?

1 Like
6

Can I DM you the endpoint. I cant find an option to initiate the message.

7

Found & sent the DM, please try to address this asap. thank you!

8

@Muralidhar_49568734

The mentioned URL has been whitelisted.
Thanks!

9

Hi Ketan, I am also not receiving the post request on the notifier webhook url. The token request is being initiated correctly from my side, I am receiving notification on WhatsApp, I am approving it within time, but not receiving the request on webhook. I have verified that my endpoint is active and any IP/request is not blocked on that. Can you please verify and whitelist my URL.