I would like to report an issue observed in the Scalper sanction.
The buy order gets executed successfully. However, when attempting to place the sell order for the same trade, the order does not get executed. Upon clicking on the sell option, an “Insufficient balance” message is displayed.
This issue is observed only on the mobile application.
Kindly look into this issue and let us know the reason for the same, along with the necessary resolution.
When u click the “Sell” option, make sure that you are Selling the same strike in which u have taken the position and not in other positions. Make sure you see that the lots u are squaring off are same as how many u bough and also in the same strike.
Here
When u r trying to click “SELL” button make sure you have Lots (qty) as non-zero. Basically this strike 86000 CE in which u r trying to “SELL” should have open position
The very concept of scalping involves buying and selling within a short time frame. When a trader has already bought the 26150 CE, there is no logical reason to place a sell order for a different strike price.
This issue is occurring exclusively on the mobile application. The same process works perfectly fine when executed on a laptop or desktop platform.
Additionally, this is not an isolated case. Any community member who attempts the same action using the mobile application experiences the exact same issue, which clearly indicates a mobile app–specific problem.
Sir, as you may have already checked this on the mobile application, you would have experienced the same issue. If the issue has been observed on your end as well, we would sincerely appreciate it if the matter could be resolved at the earliest.
Please note that the Scalper feature is working properly on the laptop/web platform. This issue is occurring only on the mobile application.
Regarding your request for screenshots, I would like to clarify that this problem is not limited to my account alone. This is a system-level loophole, and multiple users are facing the same issue.
Therefore, instead of requesting screenshots from individual users, I request you to focus on identifying and resolving this loophole at the system level at the earliest.
Your prompt action on this matter will be highly appreciated
Possible to connect on google meet or zoom, since this issue is not happening for other users. We have cross checked on Mobile Scalper. Let me know your convenience time to connect over a meet so that you can share your mobile screen and we can understand your issue
With reference to my previous communication regarding the Scalper Sanction issue on the mobile application (buy order execution and sell order showing insufficient balance), I would like to inform you that the issue has now been resolved.
Thank you for your prompt support and for addressing the concern efficiently. I truly appreciate your efforts in resolving the matter.
Looking forward to your continued support.
