Auto SIP fails each time at the step of Bank OTP

Mutual Funds
1

The Auto SIP completion fails each time at the last step of bank OTP.

I receive the bank OTP and enter it on NPCI website, but each time the website responds with Invalid OTP. Even though I am entering the 6 digit OTP as sent by the bank.

Has anyone faced similar issue?

2

Hey @sameer_siddiqui,

Thanks for connecting with us.

Weā€™d like to look into the issue youā€™re facing.

Could you please share your UCC or ticket ID with us so that we can check this?

3

@vishalchawda could you tell me how to get the UCC, I donā€™t have a ticket for this, I had contacted the chat support they asked me to check with the bank, but Bank has sent the OTP

4

Hey @sameer_siddiqui,

Weā€™ll get it checked and update you. Before that, please help us with your UCC.

To find your account UCC ID, follow these simple steps: How to check UCC ID on my Upstox mobile app? - Upstox Help Center

Also, if you donā€™t have a ticket yet, you may raise it here: https://uptx.to/tikt

Thanks.

5

Hi @vishalchawda UCC is 33A8TH

looking forward to this resolution as I have been trying for past 3 days, but fails at the bank OTP step

6

Thanks for sharing the UCC, @sameer_siddiqui

Someone from our team will reach out to you shortly.

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