i had logged this complaint on 24.01.24, but yesterday only one gentleman Mr. Wasif Shaikh had called me and asked to resend the details, but today I receiving that the was soled, how this possible?

---------- Forwarded message ---------
From: Upstox support@upstox.com
Date: Mon, Jan 29, 2024 at 5:27 PM
To: prathap260386@gmail.com

Dear Prathap,

Thank you for writing to us.

Sorry for the inconvenience caused to you.

Few of our users might have encountered difficulties viewing the average price of carry forward positions on our app. Rest assured, we have promptly resolved this issue. Thank you sincerely for your patience during this period.

Further, as you said orders were getting placed automatically, so we kindly request you to send us the screen recording on the same email.

Thank you for your patience.

If you have any other queries, please feel free to “Raise a Ticket” from Web Portal and Mobile Application. We will be glad to help you.


Wasif Shaikh

Upstox | www.upstox.com

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On Mon, Jan 29, 2024 at 4:03 PM Prathap A <prathap260386@gmail.com> wrote:

resending the video…

kindly check at top most priority refund the deducted loss with brokerage and others charges…

On Sat, Jan 27, 2024 at 8:30 AM Prathap A <prathap260386@gmail.com> wrote:

no reply till now…🚨🚨🚨🚨🚨🚨

On Wed, Jan 24, 2024 at 2:10 PM Prathap A <prathap260386@gmail.com> wrote:

Dear Upstox,

Yesterday I placed some orders and kept in open, then today immediately when the market opened I closed them exactly @ 9:15 AM (refer to the attached screenshots) through 2 basket orders, where my P& L was green and showing around Rs. 3L Profit,

Then suddenly the P&L was running automatically, I was shocked and was trying to close the orders but the orders were getting placed automatically(refer to the attached video) without my intervention and i am not responsible for that,

It’s around 200 orders placed while trying to close the automatically opening positions, who will be responsible for the brokerage and other charges for those orders, where I called twice to customer support, 1ST time they confirmed the issue was resolved but again started and in the 2ND time only they had solved and they are helpless they are not providing any solutions just they said it is a “technical glitch” where i lost my money. This is something not at all acceptable.

Never expected this kind of poor and lazy support for customer support, complete nonsense… no meaning in contacting them,

In such a high-frequency money involved businesses, the customer support team should be enough efficient in handling the queries on time but they are helpless and powerless and they can only attend to the issues, which is really and very badly worried about “UPSTOX”

Kindly verify my order summary and how it is placed and refund the money that I am eligible to get on a war-foot basis.