Order execution failure

I placed a SELL order in VEDL 24 JUN FUT at 403Rs but it was never fulfilled. I took a screenshot at the same time of the order book depth and my order. The order book depth had Buyers at 403rs and my order was not fulfilled it is happening to me again and again in the next contracts for Futures. Upstox claims that they are giving Tick-by-tick data, but how can their order book not update when I have an open order for at least 10 seconds? I have validated the same thing with WebSocket APIs as well. I am facing losses due to this order management.

I am sharing the Screenshots below for your reference.

Also, I have my own algorithm trading firm and I am looking for custom APIs using Uplink business, if someone from your business team can guide me on the same it would be a great help.

Hi @Siddharth_Anand , welcome to Upstox community.

We are here to help you. Can you please share your UCC ID with us so we can get this checked?

Hey Vaibhav, thank you for reaching out.
My UCC ID is 77AHJA .

Hi @Siddharth_Anand ,

Thank you for sharing your UCC ID with us. We are getting this checked and will get back to you with an update. Appreciate your parience in the meantime.

Sure, let me know if you are going to need any additional information. Also, I can replicate this problem, and if there is anything that I can contribute to the code base kindly do let me know.

Sure, thank you. Kindly do let me know if there is anything that I can help you with.

Hey @Vaibhav_Naik ,
Any updates on the above issue and when can I expect a solution?