Today (20-JUN), I was trying to place programmatic order for BHARTIARTL stock option but I kept on getting message that I need to add more money - although I had more than money required for the trade.
I have Rs. 43,495 in my Account and I was placing order for around Rs. 36k ( Quantity = 950 * LTP = 38.5). Please note that the screenshot is showing higher LTP as I took the screenshot a bit later when the price had risen.
Could you please tell me why this is happening. It just not happened for one but happened for 4-5 trades I tried today.
Thanks for sharing the screenshots. As I can see, you’re checking the balance under the “Available to withdraw” tab. However, you should be checking it under the “Available to Trade” tab instead. Thanks.
Another concern I have raised and complained seriously about customer service keeping compliance and ceodesk in cc but still they are least bother to reply and it’s been 6 days.
TKT NO - Track your ticket - ID[#9466692]
Mr CEO/COMPLIANCE/NODAL OFFICER - IF YOU GUYS CARE ABOUT YOUR APP USERS, PLS GET YOUR ATTITUDE CHANGED ELSE DAYS ARENT FAR WHEN UR BEAUTIFUL STOCKS WILL BE THROWN OUT
I understand your concern. However, just to clarify, when you sell an option in Commodities, the proceeds are still unsettled funds and can’t be immediately used to trade in equities due to Exchange regulations. And, buying options requires upfront margin, which must be in settled and eligible funds, not proceeds from recent trades.
Earlier, separate wallets made this distinction more visible, but with the unified wallet, these regulatory boundaries still apply in the background. It’s not a limitation of the app, but rather a compliance requirement. If we allow cross-segment usage of unsettled funds, it could lead to margin shortfalls and penalties for you. Hope this clarifies things.
That said, will take your feedback to make this better visible and share it with our product team. Let me know if you more help, thanks.
