I tried setting Goal in upstox and after the mandate approval the application throwed error and closed. Now the mandate is approved but the Goal is not set.
So i wanted to canel the mandate and tried calling upstox support. its been 1 month now since i have raised this issue and still the team is working on it. and no proper update from them. they dont even update the status to me. this is really poor service. My issue is still pending and dont know how long this is going to take
Ticket Id:8815516
Ticket2 Id:8826416
Hi @BENSON_XAVIER,
Our team spoke to you. Please note that the mandate will be canceled by Tuesday or Wednesday.
Let us know if you need any further help, thanks.