Error in punching orders from Option Genie

I attended the webinar conducted by Upstox along with Option Genie on 16th Oct. In Option genie I have one CE buy and one PE buy. But both of them are shown as CE buy in upstox. I am attaching screenshots of the same. Pl look into it and inform me why it happened. If such things happen, traders may not have confidence in Option Genie and Upstox.

@Bv_Rao This should not happen. Let me understand the issue again. You are placing both Call and Put order from Option Genie. However on the upstox platform, you can view them as Call orders only. Please confirm.

Also can you share the screenshot. I cannot view the same on your post.

Yes. you are right. unable to paste the screen shots here. sent through mail

Got the following message through mail.
We’re sorry, but your email message to [“incoming+5137e852a3e65ae166e2511d8e4adec2@upstox1.discoursemail.com”] (titled Re: [Upstox Community] [Product Updates] Error in punching orders from Option Genie) didn’t work.
Reason:
Sorry, new users can only put one embedded media item in a post.
If you can correct the problem, please try again.

Pl advise how to post the screen shot or share your mail id.

Hi @Bv_Rao,

You will see an “upload” image icon when you are posting something on Community. Refer the below image for reference in case you’re using Community from your phone. You don’t need to paste/embed the screenshot(s). Just upload it here.

I have cancelled the orders, since there was discrepancy

Thank you, I’ll check it out.

@Bv_Rao I assume that you are fine with the outcome here as the screenshot shows that you have bought one lot of put and one lot of call and the same are seen on both upstox web platform and on the Option Genie platform.

And hence, can consider that you are satisfied with the needful response.

@Vinit_1989 . You are wrong. Pl see Upstox screen shot. Both of them are call only.(51600 CE)

Hey @Bv_Rao,

We just checked - one is CE and the other is PE. There seems to be no issue from our end. Could you please crosscheck again ?

Hi Kushal, In optiongenie it is one CE and one PE. Whereas, in Upstox both are CE. Pl see the screen shots. I have created two separate strategies i.e., CE and PE and started at the same time.

It may be wrong at option genie. How 51600 PE and CE can be at the same price i.e., around 227 (200+25% is the order price)? Pl verify from the price chart.

My strategies under option genie is showing blank. I don’t know who has removed it. Can someone respond please?

now it’s ok. yesterday they were not appearing