API / Developer Queries

Developer API
1

Subject: Webhook Not Receiving Order Updates for App “preprodAlgo”

Hello Upstox API Support,

We are experiencing an issue where our webhook is not receiving any order update events for our registered app.

App Name: preprodAlgo
User ID: 67ATC7
Webhook URL: https://preprod.algoetf.in/api/api/stocks/updateOrder
Issue Summary: Our server is not receiving any webhook events (such as order status updates) even though orders are being placed and executed via API.

Technical Details:

  • The webhook URL is publicly accessible over HTTPS and returns HTTP 200 OK.
  • We have tested the endpoint with curl and Postman, confirming it accepts POST requests and processes JSON.
  • Our backend uses express.json() middleware, and logs show no incoming requests from Upstox.
  • The endpoint responds in under 500ms.
  • The above order ID was placed via API and shows as “complete” in the Upstox platform, but no webhook event was received.

Request:

  1. Please confirm if webhook events are being triggered for our User ID (67ATC7) and the specified order.
  2. Check if there are any delivery errors or logs on your side related to our webhook URL.
  3. Advise if additional configurations like IP whitelisting or secret headers are necessary.

Thank you for your assistance.

Best regards,
Sanket Jagtap.

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