Ticket no - 9454364
I am writing to raise a concern regarding a recent charge of ₹354 debited from my account, which has been marked as Annual Maintenance Charges (AMC). I had opened my Upstox account in October 2021 under the lifetime free AMC plan, and I was not expecting such charges.
Upon contacting support, I was informed that this charge is in line with revised pricing applicable from February 2025 and that the details are available in the ledger report. However, I would like to express that I did not receive any prior communication regarding this change — neither via email nor any in-app prompt. As per standard industry practice, any revisions to pricing, especially for accounts opened under a lifetime-free commitment, should be transparently and proactively communicated.
As a long-term investor who had chosen Upstox with the intention to grow alongside the platform, this lack of clarity feels both unexpected and unfair. I kindly request you to review this matter and consider waiving the AMC charge, as I was completely unaware of this change.
Looking forward to a fair resolution.
Ucc - 2SBWN6