16585: not a valid account number

General
21

Hi @sushantn,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

Thanks.

22

Hi @amol_sangle,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

Thanks.

23

Hi @MAHESH_GUNJAL,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

Thanks.

24

Hi @Vijay,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

Thanks.

25

Hi @Vikas_Gupta,

The rejection is from the Exchange and it could be because of KYC validation pending.

Please check this article and follow the steps carefully to complete the KYC validation: What is the process to verify KYC details (email and mobile number) registered with KRA? - Upstox Help Center

Once you raise a ticket, let us know the ID and we will get in touch with you soon.

Thanks.

26

Hi @Ushnota,

My KYC is already Verified with KARVY KRA.

27

Hi @Ushnota,

Do i need to complete all of them ?? Or any one of them will help !!
CVL
KARVY
NDML
DOTEX
CAMS

Also, if i update this for other Broker, will it get reflected to Upstox as well ? Or i need to do it separately for Upstox.
Thanks,
Sushant

28

I have updated the kyc and raised the ticket ticket ID - 7892930.

29

Hi @Ushnota, @Upstox

My KYC validation is already Verified on KARVY KRA with Mobile / PAN / Email Verified and also my Aadhar and PAN is already linked. I’ve created Ticket for same with attached Screenshot of KYC Verified on KARVY KRA kindly check and do needful for same as I need to Be Squaring off my holed position.

Track your ticket - ID[#7893035]

31

same issue…help me…

error 16585
and 17177

32

@Ushnota Thanks, My mobile number has been verified but my email id has been wrongly entered so i am not receiving OTP, also I have updated my email id (much earlier) on UPSTOX but that email id or phone number was not visible on CVL | KRA Verification

I am now not able to verify my email id, mobile number is verified

And, what happens to my OPen FnO positions?

33

Hi @Ushnota, @Upstox

My KYC validation is already Verified on KARVY KRA with Mobile / PAN / Email Verified and also my Aadhar and PAN is already linked. I’ve created Ticket for same with attached Screenshot of KYC Verified on KARVY KRA kindly check and do needful for same as I need to Be Squaring off my holed position.

Track your ticket - ID[#7893035]

34

@Ushnota pls help…i raised 3 tickets.,…till now no response…ticket no 7892883

35

Hi @Ushnota, @Upstox

My KYC validation is already Verified on KARVY KRA with Mobile / PAN / Email Verified and also my Aadhar and PAN is already linked. I’ve created Ticket for same with attached Screenshot of KYC Verified on KARVY KRA kindly check and do needful for same as I need to Be Squaring off my holed position.

Ticket - ID [#7893035]

36

Hi @POIUQWERTY,

Thank you for sharing your ticket ID. Our team is looking into it.

37

Hi @MAHESH_GUNJAL,

Thank you for sharing your ticket ID. Our team is looking into it.

38

Hi @Vijay,

Can you please share your UCC with us so that we can look into the details?

Thanks.

39

Hi,
Mobile no and email id mentioned in CVL KRA is different than the mentioned in upstox account so how I will update that can you please help me

40

Hi @sushantn,

You need to visit the website where your KYC is registered and complete the validation process from there.

And then, just follow the steps mentioned in the article. Thanks.

41

Hi @amol_sangle,

Could you share your UCC with us and our team will get in touch with you regarding this?

Thanks.