I am facing a serious issue with Upstox’s order execution and risk management.
• I had ₹10,000 cash balance only
• I placed an AMO market order
• Order got executed at an abnormal price, leading to unexpected heavy loss
• No margin was requested, no warning shown, no price protection applied
• RMS did not square off in time, increasing loss further
When I contacted customer support, the response was: “AMO market orders execute at exchange price; it’s not broker’s responsibility.”
This raises serious questions:
Why was an order allowed far beyond available funds?
Why was risk management not enforced?
Why was no price protection or warning shown for AMO market orders?
I have call recordings, ledger, and order logs as evidence.
I am seeking: • Proper investigation
• Clear written explanation with policy reference
• Fair resolution of the loss