Hello,
Suddenly, I am unable to access Upstox on laptop.
On entering the registered mobile number, the OTP was sent to my wife’s mobile number. I have not updated my Upstox a/c with her number. On checking my Upstox profile on Mobile, the registered number is mine.
On retrying, I am being asked to Sign up not Sign in. Please advise.
Please let me know if you may need any additional information.
Regards
Prasenjit Dasgupta
@PRASENJIT_22643914 - Could you please share your Ticket ID?
I am unable to raise the ticket. Enclosing a screenshot of display page post clicking the the contact link. Please advise.
@PRASENJIT_22643914 - You can email the details on support@upstox.com from your registered email address. You will receive the ticket number. Please share that once you receive it, thanks.
Thank you Ushnota. Will do and update you.
Regards
Prasenjit
Hello Ushnota - “Ticket Update [#19497] Unable to access Upstox on laptop”
Noted.
Good morning Ushnota,
Today I was able to log in to the portal via laptop without any issue. The OTP was directed to the registered number.
However, please do advise the team to investigate why yesterday the OTP was delivered to a non-registered number.
Thanks
Prasenjit
Hello Ushnota,
To keep you posted, today I requested for OTP twice consecutively.
On both the instances, the OTP was delivered on the registered mail ID only and not on the registered mobile number.
Regards
Prasenjit
@PRASENJIT_22643914 - Please mail the details on your relevant ticket ID so that the team can see it. Thanks.
Thanks Ushnota. I have just mailed the details on the relevant ticket ID to the support team.
@PRASENJIT_22643914 - This is closed. Please check, thanks.
