Suspended SIP causing problem for transfer cum closure

Hi Team,

I want to close my upstox account and transfer my holdings to my other demat account.But iam not able to proceed with transfer cum closure because of a suspended Mutual fund sip(motilal oswal nasdaq 100).

The team initially told that it can only be cancelled from fund house side.

When I contacted the AMC ,they have informed that since the sip is in demat form, it has to be done from the broker side.

The team has been informing me that that they are working on it.But it’s been already a week without any real progress.

Please resolve ASAP.

Ticket no:9676220

@M_34528415 - Have taken a note of it.

“Dear Sir/Madam,

Greetings of the day!

We apologize for the inconvenience caused and the delay in response.

This is to inform you that, as per confirmation from BSE Star MF, your SIP in the scheme Motilal Oswal S&P 500 Index Fund Direct Growth has been cancelled.

If you have any other queries, please feel free to “Raise a Ticket” from Web Portal and Mobile Application. We will be glad to help you.”

This is the mail i got from UPSTOX…the funny thing is that i dont have this SIP..I have MO NASDAQ100 SIP.