Market data Websocket failed after token refresh

General
1

Hi @upstox,
I connected the market data WS URL(authorized), which was working fine, but after refreshing the token, I received a new WS URL, and it did not connect again

code : 1006
reason : ““

Note: I just updated the plan from Basic to Plus, its working fine, why is that ?

2

@AKSHAY_3100859 - Could you please share your Ticket ID so I can check this? Thanks.

3

Ticket ID ? How to create this ticket ID?

4

@AKSHAY_3100859 - Here: https://upstox.com/contact-us/get-in-touch/

5

9611535

6

@AKSHAY_3100859 - Noted, thanks.

7

@AKSHAY_3100859 - Your ticket ID 9611535 is now resolved. Please check and let us know, thanks.

8

@Ushnota Thank you!
It’s working with the Basic Plan now.

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