Issue with Authentication for Easiest Transactions – Leads to Expiry

Hi Upstox Team and Community,

I’ve been facing a recurring issue where some of the easiest and straightforward transactions are not getting authenticated by Upstox. As a result, these transactions expire without completion, causing inconvenience and missed opportunities.

This seems to happen even when:

  • The transaction is initiated correctly.

  • All credentials and authorizations are in place.

  • There are no network or app-related issues on my end.

It would be great if the Upstox team could look into this and help us understand:

  1. Why these transactions fail authentication.

  2. What steps users can take to avoid expiry due to this issue.

  3. If there are any upcoming fixes or improvements planned.

Looking forward to hearing from others in the community if they’ve faced similar issues, and from the support team with a resolution.

Thanks,
Anil

Hi @ANIL_21716316,

Thanks for your feedback. Could you please share your Ticket ID so we can track these transactions?