I am not getting any reply from upstox regarding my concern of not getting partner login credentials.
The reply I am keep on receiving is:
As checked in our system, you have raised another ticket for the same concern. Kindly refer and follow up on the ticket id - 9277419. Hence, we are going ahead and closing this ticket as a duplicate.
If you need any further assistance please feel free to write to support@upstoxpartner.com. We will be happy to assist you.
I sent mail to all the mail ids I know, but no response.
Guys any idea if upstox is having some issues?
@SREEKUMAR_1951440 - Is 9277419 your original ticket ID? As per the ticket ID, I can see that our team tried calling you regarding this but your number was ringing. Kindly confirm a convenient time to reach you or provide us with your alternate number to get back to you. Thanks.
I am reachable today or any day from 9 am to 12 pm.
9605781085
7012505898
We have taken a note of it and our team will reach out to you. Thanks.
@SREEKUMAR_1951440 -
Our team has already spoken to you and given an update on the situation. Hence, we are closing this on Community. Thanks.
So far I didnt get any update.
I have even escalated to the management, surprisingly no reply.
HI @Ushnota Some one called me and told they will refund my moneybthat I spend for AP registration.After that no reply. I am getting heart attack daily, its my hard earned money. In case something happened to me upstox will be responsible.
pls help to get my fund back or give me AP registration.
Even i have sent many emails. But no reply from upstox on abrupt termination of partnership even after all payments and process of AP.
Upstox has terminated the partnership without any communication, without any valid reason. It is unlawful and illegal. I have sent multiple emails to you, which your company not even bothered to answer. I have spent time and money for your company and for AP registration. If you cant reinstate the partnership then kindly confirm, so i can proceed with legal proceedings.
I am in the process of filing case with Sebi.
@SREEKUMAR_1951440 -
The refund for your AP registration has already been initiated and will be processed today. You’ll receive the amount in your original payment mode shortly.
We’d like to reiterate a few key points for your reference and for others following this thread on Community. Our team had already called you and informed that your initial AP application was rejected and later cleared. However, due to the discontinuation of our AP program, we had offered you the RA route instead, which you had accepted. We’d also like to reiterate that transferring customers from your earlier UCC (linked to your wife’s account) is not permitted as per compliance policies. This was already explained to you during previous calls.
Our team had to stop calling you due to repeated use of abusive language, which made it difficult to engage constructively. Additionally, the nature of your messages on Community is deeply concerning. Statements implying self-harm or holding the company responsible for your well-being are very serious. We strongly urge you to refrain from such profanity and communicate respectfully, so that we can assist you better . Thanks.
I never used any abusive statements, instead your staff threatened in a very unprofessional manner. I have recordings. I can share if needed.