This is a formal escalation regarding my CDSL Easiest upgrade request, which has now been pending for over a week without any clear update or timeline.
I have already followed up multiple times, yet the request remains unattended. Such delays in enabling account functionality are not acceptable, especially when the service is required for transactions and compliance purposes.
Please provide:
• The exact reason for the delay
• The current approval status
• A committed date and time by which the upgrade will be completed
Kindly treat this as priority. If the request cannot be processed immediately, I will be compelled to escalate the matter to higher authorities and the appropriate grievance channels.
I expect confirmation once the upgrade is completed.
My initial email was sent on 8 February at 2:17 PM to support@upstox.com and complaints@upstox.com. It has now been 8 days, and despite multiple follow-ups and several calls to customer care, there has been no proper resolution to what is a very simple request.
I did receive a call stating the issue would be resolved. However, considering the past lack of action and communication, I currently have very little confidence that this will actually be completed.
I have already spent considerable time following up on this matter, which should not be necessary for basic customer support. The delay and absence of clear ownership reflect very poorly on the service experience.
If this issue is not resolved promptly, I will be left with no option but to discontinue using Upstox services and advise others to reconsider as well.
Please treat this as urgent and provide a clear resolution timeline along with confirmation once completed.