I am writing to raise a serious complaint regarding the system failure that occurred on 3 February 2026 on the Upstox trading platform.
On that day, I placed a Buy order for NIFTY 26500 CE option contract. However, the order was executed at a significantly higher price compared to the available balance/margin in my trading account. The executed price was substantially above my available wallet funds.
This issue was not limited to me alone. Multiple customers reported facing the same problem on the same day, as evident from complaints posted in the Upstox community and other forums.
The key concerns are as follows:
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The order was executed at a price higher than the available margin in my account.
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The system did not reject the order due to insufficient funds.
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The Market Price Protection (MPP) mechanism failed to protect against sudden price spikes.
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Other brokers did not report similar issues during the same market movement.
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The response/solution provided by Upstox support was not satisfactory and did not address the root cause of the failure.
This raises serious questions about the platformās risk management system, order validation mechanism, and overall system stability during high volatility situations.
If the issue was due to technical failure, then it is important that Upstox publicly acknowledges the system failure on 3 February 2026 instead of providing incorrect explanations.
My ticket ID for reference is: 10775
I have also attached references of other customer complaints who faced the same issue on that day.
@ROMIL_1182954, @NARAYANA_31357382, @ROSHAN_1241554
RMS Failure ā Ticket #9851 , RMS failure: Excess F&O exposure allowed leading to negative balance (Ticket #10030 , Wrong order execute by Upstox
I also want to clearly state that this complaint should not be removed from community. While this may be your platform, there are several other platforms and regulatory channels where complaints and email records cannot be deleted.
