I am trying to add my HDFC bank account since November 4th 2025. It says “Account verification failed, try IMPS” when I try to verify through UPI. I tried adding manually by providing A/c No and IFSC, it again says “Account verification failed”. No reason/justification/communication.
Ridiculous bit here is if account verification has failed, then why does it say “Application in progress”? Let’s agree that an application is in progress. Then what is the SLA for this to complete (Success or Failure) and why don’t I receive any communication through email or SMS?
Also it looks “scammish” when money is deducted through UPI verification and Account verification failed, I don’t get refund. Third class experience!
It has been nearly a month that I am facing this issue and your team is least bit bothered about providing with an update. They have created a ticket internally, ID: 9663679. This is horrendous experience.
First UPI verification failed, then suggested IMPS. Then even that failed and the app asked for bank statement. When I upload bank statement, it says don’t upload password protected attachment while my bank statement is a PDF file with no password protection.
It has been nearly a week that I followed up for an update and there is no response to my follow up. This kind of substandard third class support experience was never expected.
Really sorry to hear about your experience. Have taken a note of your latest Ticket ID too and raised it internally. Will get back to you on this. Thanks.
I sent them screen recording on 26th November and then they responded on 4th December saying that the file shared exceeds specified limit. I shared the compressed recording the very same day and now it has been 6 days, there is no response.
I’m sick of your support team. They don’t care to respond even after waiting for a week. If you cannot get the bug fixed, then say that you can’t fix it instead of keeping customers in limbo.
I have no hopes left. But this is one last attempt I make to see if you would be of any help.