I’ve been facing issues while attempting to close my account through the Closure cum Transfer request process. I am unable to proceed past the “Review & Sign Your Application” screen, as the functionality appears to be non-operational. It doesn’t allow me to go uidai for signing the form.
Ticket ID: 9732230
We will check your Ticket ID and get back to you. Thanks.
Kindly share an update on this
The team is still checking this. Once I get an update from the concerned team, I’ll let you know.
There has been no update on this and ticket is open since 12 days and counting. Request to escalate to get a timely resolution.
Hi @SANASI_1880849,
Our team tried to call you now. It says the incoming service is not available. Kindly provide us with an alternate number and a suitable time to call you. Thanks.
@SANASI_1880849 - Your ticket ID is now closed. Please check, thanks.
I’m in and out of timezones at the moment so it would be difficult to reach out over a call.
My ticket has not been resolved and marked closed, request to escalate and have the team reach out to me via registered email id.
Issue: Trying to close my account with Upstox and have already uploaded my CMR report as well for transfer of my shares. I am now stuck at the e-sign page, I have tried clicking on ‘ Sign application’ button but it’s not going forward and nothing is happening.
@SANASI_1880849 - Since you are not in India currently the Aadhar e-sign website won’t work. Without that, online closure is not possible.